The Perfect Vacation: It’s All About You
We believe the perfect vacation starts with you. We believe in designing a memorable
and unique vacation every time. We also believe that your time is very valuable,
which is why we love doing all the work. And, because Travel Counsellors is
a family, we understand there are often many different people to consider when building
that great getaway – friends, children, spouses, grandparents, aunts and uncles
– good thing we’re used to a big family!
We Care
Such a simple statement. We care. But it is our culture. Travel Counsellors is made
up of over 900 of the travel industry’s most seasoned professionals in 8 countries;
we are a family owned business that is even more passionate about travel today then
our beginnings 15 years ago. We make our passion work for you. With a global presence,
we have partnerships with the world’s finest hotels, cruise lines and tour
operators. Handpicking the perfect safari or selecting the world’s most delicious
vineyard en route to a magnificent villa, is only the start. You are on vacation
from the moment you pick up the phone. We take care of everything and we think of everything.
Sunrise check-in? Arrange your excursion to the Ancient Quarter in Hanoi ahead of
time? Ensure her sweet sixteen is a day she’ll never forget? No problem; it
would be our pleasure.
Once a Customer, Always a Friend
Our customers are our friends. It is how we treat you from the first phone call
to your tenth cruise. For the first four months of 2008, our Travel Counsellors,
across seven countries scored a 94% customer service score. Measured by Net Promoter®
Score system this world class record speaks volumes about our commitment to you
now and in the future.