profile picture

Janine Hay

Based in Londonderry

My name is Janine Hay and I have been working in the travel industry for over 18 years, This is my 10th year of being a Gold Travel Counsellor In my time of working within the industry I have travelled extensively throughout the Caribbean, USA, Australia & Indian Ocean....

My name is Janine Hay and I have been working in the travel industry for over 18 years, This is my 10th year of being a Gold Travel Counsellor In my time of working within the industry I have travelled extensively throughout the Caribbean, USA, Australia & Indian Ocean. I have visited many other long haul destinations and more recently I completed a trip to the Golden Triangle in India, went wine Tasting in South Africa and sailed down the Norwegian Fjords. Travel is just not my job, but my favourite hobby!
I pride myself in giving good honest advice and great customer service.

My speciality is organising worldwide tailor-made holidays, cruises, honeymoons and weddings abroad and I have a wealth of experience in this area.

I can also offer a wide range of travel options including flights, car hire and hotels.

Due to my location, I can offer travel that can be paid in Sterling or in Euros.

So for all your travel needs - large or small - give me a call or send an email.

I look forward to hearing from you.

Best wishes


Get in touch with me

Whatever your holiday needs I'm here to help you, so please get in touch with me with any of the methods below: -


give me a call

­0­28 7131 8353­


Have an enquiry? Send me your question and I will do my best to help you.

Forename must be filled out
Surname must be filled out
Preferred phone number must be filled out
Please enter your message
Customer Story 1

Janine has been outstandingly helpfull in everyway, we felt like she was personally going out of her way to make sure we had the best holiday/wedding possible.

Andrew McDermott, Londonderry
Customer Story 2

It is a great comfort to me each year when booking a holiday to know that Janine is on hand. I simply give her a rough idea of what I want and she will come back to me with everything perfectly arranged. If only she could deal with other aspects of my life!!

Anthony McGarrigle, Strabane, Co.Tyrone
Customer Story 3

I was delighted with Janine's service. The hotels were fantastic and the flight connnections etc culd not have been better. Our whole trip was a complete success. Many Thanks Janine, hopefully I will be in touch again soon

Anita Devine, Derry
Customer Story 4

Janine has been organising our travel for the last five years. Her advice experience and attention to detail is outstanding. Janine has travelled the world so her personal knowledge of destinations is invaluable. Janine is our first port of call when we consider travelling.

Bertie Faulkner, Londonderry
Customer Story 5

We have been booking our holidays with Janine for the past 8/10 years. She is always so pleasant to talk to on the phone no matter what the problem. She gets to know her customers and their likes and dislikes down to the smallest detail. As she says herself her job is her favourite hobby. At anniversarys/birthdays if you are on holiday every effort is made to make it special for you. If you have a request she will endeavour to have it carried out. Holidays are special to everyone and to have peace of mind whilst on holiday is I think the icing on the cake. I would and have recommended her to friends whom I am sure would say the same thing. Thank you Janine for all your hard work. May you long arrange my holidays

Elizabeth and Alan Wilson, Newtownstewart
Customer Story 6

I have booked holidays with Janine for some time now and have been more than satisfied with the service I received. Most of the holidays have been on her recomendation of accomendation. My husband is disabled and travel arrangements have been first class. I look forward to booking with Janine in the New Year and receiving the service I have received in the past.

Ellen Rosborough, Londonderry
Customer Story 7

We have come to rely on Janine's expertise. Whatever we need, whether it be flights, accommodation or a package she always seems to get exactly what we need. When it comes to travel and all things travel related her advice and help are spot on!

Maurice Baxter, Strabane
Customer Story 8

I have booked many holidays with Janinne, always a professinal job nothing is any trouble, i have travelled to Europe America and The Far East all hassle free thanks to Janine and would recommend her to everybody, forget the internet, have a stress free trip.

Dianne Whelan, Douglas Isle of Man
Customer Story 9

When booking a holiday i give Janine location / dates, she gives me options & prices. We agree the booking and Janine puts in place any additional requests including efficient transfers. In the time i have been booking through Janine i have always been delivered exactly what i have requested,never been disappointed in any aspect within her control. Makes booking and going on holiday a more pleasurable experience having that confidence in your counsellor.

Edwin Leonard, Londonderry
Customer Story 10

Janine's personal service has helped me numerous times to book holidays for my family and friends. I love being able to send an email with roughly what I am looking for and I get all these wonderful ideas back in no time without having to leave the house! Everywhere we have been to has been wonderful, all the hotels brilliant and have never had any problems, I especially like how she can personally recommend hotels and they always turn out to be fantastic. Janine's help has been invaluable to us and I would recommend her to everyone.

Helen Devine, Strabane
Customer Story 11

After spending a lot of time struggling to find the ideal honeymoon destination, a colleague put us in touch with Janine. We made an appointment with Janine in the evening, which suited us as we both worked. Janine listened to our preferances and came back to us promtly with a few attractive options. Janine gave us an idea which we had not thought of and we had the holiday of a lifetime. We also got admission to the business lounge at Gatwick as a wedding present from Janine which was a lovely touch. We would recomend Janine to anyone and will definitely use her services when booking our next holiday. :)

Conor & Carly King, Killaloo
Customer Story 12

Would have no hesitation on recommending Janine of Travel Counsellors for your travel arrangements.She is thorough, friendly & knowledgeable of all aspects of travel and does everything in her power to give you a successful and enjoyable holiday.

Ken Canning, Londonderry
Customer Story 1

I have booked all of my holidays in the last 6 years with Janine & have recommended her to a lot of friends as well. My parents use Janine for all their holidays & have been to some fantastic places & also my brother & his family. I would highly recommend Janine not just for her professionalism but her friendliness as well.

Alison Spence, Londonderry
Customer Story 2

Just leave everthing to janine and you will have hassle free holiday/trip

Pat Donaghy, Derry
Customer Story 3

This is not a complaint...on the contrary...immence thanks and mega appreciation to Janine Hay for organising our recent holiday of a lifetime for us. From the amazing hotel in Barcelona to the fantastic cruise on Celebrity Summit, and finishing with a glorious chill pad in Venice. You must treasure Janine, we have been dealing with her for about 6 years and in that time she has given us her all in providing us a complete professional service. She has never disappointed us and seems to know instinctively what we may want and enjoy. I could go on forever, we feel so lucky. Well done all at Travel Counsellors.

Anne Conneally,

Campsite fun in Brittany from £454

Pack up the car and set off towards the continent on Friday May 23. The ferry crossing from Dover to Calais is included in this great-value package and you can be getting comfortable in your Classic mobile home within hours.

Cheddar Woods, Somerset from £285

EXCLUSIVE TO TRAVEL COUNSELLORS. Take a deep breath in one of the loveliest spots in rural England. You’ll spend time nestled amid the tranquillity and raw beauty of the Mendip Hills, far from the stresses of city life.

Beautiful Balearics from £529

Travel to the beautiful Balearic Island of Ibiza and check in at the four-star Tropic Garden in the resort of Santa Eulalia. Located on the east coast of the island, Santa Eulalia is a family resort, where chilling out and enjoying time together are top of the agenda most days. It’s a hushed resort, surrounded by pine-clad mountains, where evenings...

Il Divo at the O2 Arena from £138

Book this break to London, not only to see the sights, tour the museums and hit the capital’s shops, but to get your hands on tickets to one of the most hotly-anticipated shows of the year.

Greek Warmth from £298

Tucked away in the south east Aegean Sea, the delightful island of Kos boasts 112km of coastline punctuated by pristine beaches serving the many resorts and villages scattered around this idyllic location. Here you’ll find a holiday destination geared around relaxation – whether it’s near one of the many beaches or inland, where tranquillity can be found nestled among the...

North Wales for the family from £529

Anyone who went on a caravan holiday as a child will have fond memories of adventure-packed days and fun-filled evenings. There’s always something a little bit golden about the memories of a family break in a huge static caravan next to the beach.

Amazing Azamara

Janine's blog, 12/11/2013

I thought I had already sailed on my favourite ship in the world, but boy have I changed my mind after spending seven wonderful days cruising along the French and Italian Riviera's, on-board the Azamara Quest.

From the moment we arrived in Nice everything ran so smoothly. On arrival at the sunny port of Nice our luggage was quickly taken from us and delivered to our cabin, and we boarded the ship to check in with a lovely glass of champagne, which was quite different from the normal hectic quayside check in used by other cruise companies, certainly this was...

Continue reading post Read all blog posts