Based in Cheltenham

Lucy Thurston

It's Nice To Meet You

Welcome....

Hi, I am Lucy and I live in Cheltenham, Gloucestershire.

Having been in the travel industry for more than 20 years working for high street travel agencies, luxury tour operators and the last nine years in the cruise industry, travel is a real passion of mine.

The destinations I have travelled to are Barbados, New Zealand, Australia, Thailand, Singapore, Hong Kong, Majorca, Egypt, Canary Islands, Dubai, Mauritius, Cyprus, Canada, New York, Mexico, Morocco, cruised around the Caribbean, Baltic Capitals and Norway, Thailand, Florida Keys to name but a few.

I can help with any travel enquiry. Whether it is a luxury break, family holiday, city break, cruise, sports or spa break or a tailor-made around the world, I can give you my personal advice and recommendations on all types of holidays across the globe. In addition, I specialise in business travel so can help organise any itinerary no matter how simple or complicated.

As a company Travel Counsellors prides itself on its exceptional customer service. This is one of the main reasons that I joined them and working from home means I can provide the highest possible customer service to ensure that each and every travel arrangement meets as well as exceeds expectations. As I do work from home I’m available at a time and place to suit you. I offer appointments and home visits outside of usual office hours as I understand the heavy demands made on your time with the busy lives we lead. My job is to make planning your holiday as convenient and stress free as possible.

I treat each enquiry with the time and attention it deserves and I like to recommend hotels and resorts that I have stayed in myself, or ones that I have had great feedback from my clients. Overall you can ensure you’ll get personal reviews that you can trust.

Your money is 100% financially protected against supplier failure, by either our ATOL licence or the Travel Counsellors Trust giving you complete piece of mind when you book your holiday. It’s the best financial protection in the industry - no other company will protect your money like Travel Counsellors.
I very much look forward to hearing from you and becoming your personal Travel Counsellor

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Contact Me

Whatever your holiday needs I'm here to help you, so simply give me a call or send me an email with your contact details on and I can get things started for you:

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My Videos

Iceland Trip Feb 2022

2/16/2021

Join me on an adventure for 3 nights in Iceland

Devon Surf Weekend

2/16/2021

Who fancies a surf and yoga weekend? This unforgettable wellness break, hosted by a local guide on the spectacular North Devon Coast.

My Blog

I absolutely live and breathe travel and I love to write about my experiences! Please take a look through my posts - you might find your own holiday inspiration.

Dazzling Dubrovnik

14 June 2018

Everyone talked about how amazing Croatia was, so I thought I would go and find out for myself. I booked 3 nights departing from my local airport Bristol to Dubrovnik and stayed at Hotel More and I wasn't disappointed. Dubrovnik sits at the southernmost point of Croatia’s Adriatic coast - a stretch of seafront that’s famous for its crystal-clear waters. Firstly, the hotel was beautiful - built in the cliff face overlooking the sea with the infamous Cave Bar as part of the hotel. It had two small swimming pools, a lovely restaurant where the chocolate bomb pudding was to die for and of an evening the most amazing sunsets could be seen whilst sitting outside at the bar along the cliff edge with a drink. What else could you ask for? Within a 10 min stroll from the hotel through a lovely square with lots of restaurants (great fresh seafood) and bars to the bus stop which then took us straight to the Old Town. The Old Town and its many sights (including the well-preserved city walls which you can walk along) is one of the top attractions here. The Old Town is also famous for Stradun (also known as Placa), the main thoroughfare – one of the greatest pleasures for many visitors is to have a drink in one of the nearby cafes and watch the world go by which I did. There is so much to see within the city walls from galleries to shops and coffee bars and restaurants. There is a small marina within the old town where the tourist boat trips depart from or we hired our own little speed boat with a driver for a couple of hours and he took us to the Blue Caves where we were able to get out and swim into the caves. However, one of the best views of the Old Town is by getting the 4-minute ride in a cable car up to SRD Hill where the views are amazing. There is a restaurant at the top where you can sit and have a drink and bite to eat whilst you look out onto the Adriatic Sea and Old Town. I was only there for 3 days so it was hard to cram everything in but Croatia offers the potential for so many different types of holiday it’s a shame to only visit there once. Believe me, once you’ve taken your first trip there you’ll be wanting to go back for more! You could stay for a short city break and explore Dubrovnik or Split; have a winter shopping trip to the markets in Zagreb in the run up to Christmas; spend time on pristine beaches; chill at laid back cafes and chic bars or sail between the islands. If you have never been to Croatia or it has been on your wish list, then give me a call and we can get you booked - it will be a holiday you will never forget and will want to keep going back. Call me to find out more.

Tantalising Thailand

31 October 2017

It has been over twenty years since I last visited Thailand so I jumped at the opportunity to visit again in April. I flew with Thai Airways from Heathrow direct to Bangkok to arrive the following day. From experience I know getting into Bangkok City can be horrrendous with all the traffic, so decided to take the BTS skyrail which leaves the airport and takes you to the city centre, which was really easy and efficient (even with your suitcases) and great views of the countryside along the way. The train took about an hour to arrive at Sukhumuit Road where our hotel was then a short walk away. Three nights staying at The Rembrandt Hotel, very central to everything. A beautiful hotel with a rooftop pool and bar with amazing views over the city - great way to spend an evening with a cocktail in hand... With only 3 nights i had a lot to pack in so the following morning it was off to the Grand Palace and reclining buddha. I did this in the morning and so pleased as when we were leaving the queues were huge and standing around in the heat would of been unbearable. Thailand were still mourning the death of the King who died in October 2016 and at the Grand Palace they are building a crematorium where the King will be cremated. A visit to the markets whilst in Bangkok is a must especially if you are into designer gear but without the price tag. With lots of clothes stores to food stalls the day markets then turn into night markets, and if you like to shop, then boy can you shop in Bangkok! The Central Embassy which houses top end brands such as Ferrari, Hugo Boss, Dolce & Gabanna, Harrods - this place is lethal to the credit cards! After our three nights I then flew from Bangkok to Phuket and stayed 5 nights at The Andaman Seaview Hotel which is at the furthest end of Karon Beach so lovely and quiet. The beach was across the road from the hotel and plenty of bars and restaurants to walk to. During my stay here was Songkran Festival which is Thai New Year and if you have never experienced this then it is crazy. Basically this holiday is also known for its water festival which is mainly celebrated by the young people. This festival is just one huge water fight in the streets with everyone walking around with water pistols and trucks driving past with barrels of water being thrown at anyone in sight - so if you don't want to get wet dont leave your hotel! Great fun and the kids loved it. The beach is lovely here, nice and shallow and calm. Then for my final stop I was off to Khao Lak which was approximately a two hour drive from Karon Beach. Khao Lak was devasted in the 2004 tsunami but you wouldnt know it now as the town and hotels have all been completely re-built. I stayed at The Sands Khao Lak which was beautiful, right on the beach. You could walk out to a few bars and restaurants or along the beach there were a few different restaurants and massage parlours otherwise the main town was only 10 mins drive away where it was more hustle and bustle. The Hotel had two swimming pools and a few different bars around the resort with one main restaurant and there was a childrens club too. You can book different excursions like to Phi Phi Island but we booked a day trip snorkelling that also took us to Mu Ko Surin Natonal Park. Food is very cheap in Thailand especially if you eat Thai food and remember to haggle for goods politely as they do expect this. The Thai people I also found very friendly, and can't do enough to help you. There is so much more to explore in Thailand but if this is somewhere that has been on your wish list then give me a call and I can talk more about where I visited or put together an itinerary for you. I visited the South of Thailand but there is also northern Thailand, as well as lots of islands.

Miami and the Florida Keys

14 June 2016

Myself and a friend decided to visit the Florida Keys but of course a stay in the cosmopolitan lively city of Miami was a must first. Florida Keys offers a land based escape and linking these two wonderful destinations is one of the iconic road trips following US Highway 1 - a highlight of this dramatic drive is the spectacular seven mile bridge linking Islamorada to the lower keys. We stayed at the boutique oceanfront Beacon South Beach Hotel which was in the middle of the art deco district, where you are in the midst of Miami's best shopping, dining and nightlife. Miami beach does also offer art festivals, music festivals and museums or you can sit & relax, watch the world go by in one of the trendy bars and see if you can spot any rich or famous people After a night in Miami it was where the adventure started with an hour drive to the Everglades to do a fan boat tour which was amazing whizzing through the swamps seeing so much wildlife and of course the alligators. After this we took a small drive to the Anhinga Trail which starts from the Royal Palm Visitor Centre and is a self-guided trail through sawgrass marsh where you can spot turtles, herons, egrets, alligators and so much more. From the Everglades we then drove another hour to Key Largo and stayed at the Marriott which is a waterfront beach resort and from check in found out we had been upgraded to a lovely large room with 2 king size beds and balcony overlooking the beach and pool. That evening we decided to eat at Gus Grille which is the hotels restaurant but earns the title of Key Largo's popular waterfront restaurant while watching the sunset (which is the 1st of many whilst you are in the Keys) Next day we were on the move again to the next Key which was Key Colony but not without stopping off at John Pennekamp Coral Reef State Park. John Pennekamp is the first undersea park in the US which encompass approx. 70 nautical square miles. With mangrove swamps, tropical hammocks, its coral reefs and marine life that attracts visitors to the park where you can view the reef from glass bottomed boats to scuba or snorkeling trips. Canoeing and Kayaking are also popular. We decided to do a snorkeling trip where we got to swim with an Eagle Ray - amazing. From John Pennekamp we then headed to Key Colony where we stayed at The Glunz Ocean Beach Hotel. This is a 46 room family owned hotel just off the highway and we booked an ocean view room which is a must. Next door to the hotel is Havana Jacks which has live music, cocktails, food and overlooking the ocean which had a great atmosphere. We were staying for a few nights so for breakfast we found Leigh-Ann's coffee house which did amazing breakfast and had a deli shop aswell. Another night we ate at Sparky's Landing which is a 5 minute stroll overlooking where all the fishing boats and charters come in with their catch of the day followed by all the birds and pelicans.. From Key Colony our next stop was Key West but not before driving over that iconic Seven Mile Bridge. Key West is at the southern most tip of USA and 90 miles from Cuba. It is also the home of the famous author Ernest Hemmingway. We stayed at the Eden House Hotel which is a 9 minute walk to Duval Street's restaurants and bars. Eden House had a lovely swimming pool, hot tub, hammocks all dotted around the hotel and daily complimentary happy hour!! I loved Key West with its colonial style buildings and where so much more is going on with lively bars and live music. One day we took a seaplane trip to Dry Tortugas (a must trip) which is 70 miles west off Key West and took about 40 minutes flying over the turquoise waters and spotting turtles, sharks, ship wrecks and many different little islands. The 100 square mile park is mostly open water with seven smaller islands only accessible by boat or plane and is known the world over as the home of the magnificent Fort Jefferson, picturesque blue waters, coral reefs, marine life, ship wrecks. The coral reefs here are the least disturbed of the Florida Keys reefs. The sunsets at Key West are truly amazing and the best place to watch this is Mallory Square - ever since the 1960's every day, 2 hours before sunset this area comes alive with street entertainers, musicians and many more. We also did an Adventure Island Eco Tour which was a great day staring with continental breakfast onboard the boat whilst they head out to where we can then get off and snorkel. Afterwards we are then take to a natural sandbar (having lunch whilst we sail there) where the waters are so shallow and clear, here we take a kayak and are lead out on a small tour and then back to the boat to have some more mimosa's while heading back to the marina looking out for dolphins on the way.. Great trip. Our final stop is back up the keys heading towards Miami to Islamorada (known as the 'sport fishing' capital of the world) where we stayed at the Moorings Village & Spa - Bloodline fans will recognize the pictures as this is where it was filmed.. Moorings Village is an 18 acre resort harbouring 18 cottages and villas ranging from 1 bedroom - 3 bedroom and outside of them all is the most beautiful crystalline white sand private beach with turquoise waters where on offer is complimentary kayaks to take out, wind surfing or paddle boards or you can just lay on the beach with palm trees swaying in the breeze.. Moorings Village doesn't have a restaurant but across the road which you can walk or take one of the complimentary bicycles is Morada Bay dining where you can eat at the beach café or for more fine dining Pierres Morada Bay, but both overlooking the Florida Bay, watching the sunset and both casual. I loved Florida Keys and there are so many keys to stop off and visit, so much to do and see like the Dolphin Research Centre or the Turtle Hospital, trips out to the coral reefs but what also struck me was the amazing turquoise blue waters that surround you all along the US Highway 1 down to Key West. Will definitely go back and visit some of the other keys If you would like to know more about The Florida Keys and Miami please do contact me

Abama Golf & Spa Resort

10 June 2014

I stayed five nights at the Abama Golf & Spa Resort which is a Ritz Carlton hotel in Guia De Isora (approximately 30 minutes from the South Airport). My partner Mark and I were welcomed with friendly staff at reception and a glass of champagne where we were told they had upgraded us to a Villa deluxe room. Our room was lovely and spacious and had access to one of the shared pools amongst the villas where you have a pool attendant offering complimentary water and fruit during the day. The hotel has seven swimming pools, some are adult only and one is exclusively for guests staying in the Tagor Villas which is also adult only. The secluded beach which is accessible by the hotels own funicular is a paradise for sun and sea-worshippers, with its own beach club restaurant offering light lunches and cocktails. There is a great selection of different restaurants, including two Michelin star restaurants. The food is fantastic and couldn't fault it and even had my first experience of Japanese food in the Michelin Star Kubuki restaurant. We were on a bed and breakfast basis and because we were staying in one of the villas, it meant we could not only dine in the main buffet restaurant we could also have breakfast in the El Mirador which is for adults only and has the most amazing views across the ocean and to La Gomera. Breakfast was lovely with a vast choice of cereals, fruit, pastries, juices, champagne teas and coffees or you could order a cooked breakfast of whatever you liked. Even though we didn't travel with children I did get to see the children’s facilities and are well catered for in the restaurants and also the kids club, which caters for 4 to 12 year olds free of charge between 10am and 6pm or for an extra cost after 6pm if you wanted. During peak seasons they do try and also cater for teenagers. There are different room types at the hotel to deluxe rooms within the Citadel hotel and one bedroom villa which also comes with your own buggy. We also saw the Tagor Villas and these are an exclusive row of villas for adults only with personalized check in, complimentary water, beers, white wine around the pool for the day, a selection of appetizers, a personal villa attendant on call between 8am and 8pm and a complimentary buggy. Abama has an amazing exclusive 18 hole, 72 par golf course which features lakes, white-sand bunks and thousands of palm trees. It has played host to several events of the European Tour and major national and international tournaments. For those who don't play golf but are left behind then there is also a spa and fitness centre where there are treatments and packages tailor-made to suit you. We thoroughly enjoyed our stay and would return, this is an up-market hotel so not much in the way of evening entertainment but to be honest it would spoil the elegance of this hotel. I now have a good contact at this hotel and if you are interested or would like to know more then don't hesitate to contact me.

Dubai Wedding

14 June 2013

Having flown with Virgin Atlantic we landed in Dubai and the heat hit us when we got off the plane – it was 37 degrees! However, it was September and had expected it to be quite warm as this is one of the hottest times of year for Dubai. Bab Al Shams Desert Resort & Spa is located in the heart of the desert, just a 40-minute drive from the city of Dubai and only 45 minutes from Dubai International Airport. It is an enviable location. The resort is low-rise, in the middle of the desert surrounded by gently sloping dunes and natural desert landscape. It provided the perfect setting for a wedding as it is quite idyllic. The literal translation of ‘Bab Al Shams’ is ‘gateway to the sun’. It is built in the style of an Arabic fort and is surrounded by an oasis. Whilst checking-in we were greeted with a lovely cold towel and a cold mint juice before being shown to our deluxe room. This consisted of a king size bed with a sitting area in the corner, large bathroom with luxury toiletries and outside was a private patio area with table and chairs. The pool area is well laid out with plenty of sunbeds and parasols. There’s an infinity pool looking out to nothing but the desert along with a swim up bar. Staff offered guests a cold towel, cold face spray and ice lollies which, believe me, was something we all looked forward to every day. There are 3 restaurants to choose from (Masala, Al Forsan & Al Hadheerah) offering Arabic delights, Indian Cuisine, buffet or a Pizzeria as well as a choice of bars. My favourite was the Al Sarab rooftop lounge with amazing views out to the desert. It is the ideal spot to watch the sun set. The hotel also offers activities as well as a complimentary camel ride in the desert which I was persuaded to do (when in the desert I suppose it’s a must). After spending 4 days at this beautiful hotel we moved onto Le Royal Meriden Hotel for our final 3 days of the holiday. Le Royal Meridien Beach Resort & Spa is set in landscaped gardens overlooking Dubai's famous Jumeirah coastline, located 25 minutes from the city centre. Although a large property, it never felt overcrowded and its impressive facilities cater for both couples and families. A stay here is not complete without a visit to Caracalla Spa and Health Club which has been designed in the style of ancient Rome's most luxurious public baths. Unlike the Bab Al Shams, this is a very contemporary hotel in style. Yes we were fortunate to be upgraded to a club room. This meant we had a choice of 3 restaurants to eat in on our half board basis and access to the club lounge. There is a lot of building work still going on in Dubai but we had a sea view looking out to the famous Palm. The grounds around the hotel are vast so there is plenty of sunbeds either around the 3 pools, within the gardens or on the beach. We did venture out every night and a must see is the fountain display at the Dubai Mall – this was amazing and is in time with music. All the malls in Dubai are huge and worth a visit, however I didn’t think anything was a lot cheaper than what you can get at home. We also visited the Atlantis Aqua Park which was great fun, with plenty of food outlets and shade (if needed). Thursday evening is the start of the weekend (Dubai weekend is Friday and Saturday) so the JBR is a must for petrol heads as everyone comes out to show off and pose in their sports car. We felt very comfortable and safe walking around Dubai and there are plenty of taxis around. I loved Dubai and would definitely go back. If you have any questions about Dubai then please do give me a call.

Beautiful Barbados

18 June 2012

Educational Trip with 6 colleagues flying British Airways We were met and driven to CORAL REEF HOTEL in St James Parish and WOW, myself and a colleague was given a 3 bedroom villa set amongst the gardens and a swimming pool which was shared by the other 2 villas next door. The hotel has 88 rooms, cottages and suites & is family owned. It is also part of the Small Luxury hotels of the World. Once settled in we started the evening with rum punch and a bbq by the sea which was fantastic. Just as I was about to call it a night 140 baby turtles were running all over the restaurant & staff was catching them to place them back on the beach. DID YOU KNOW – WHEN A TURTLE IS BORN AND SWIMS OFF INTO THE SEA, 30 YEARS LATER (IF IT SURVIVIES) COMES BACK TO THE SAME BEACH & HATCHES ITS CHILDREN… Next morning off to visit the CORAL BEACH AND TREASURE BEACH HOTELS in St James Parish. Coral Beach was great, excellent facilities and a fantastic spa. We then moved to the Treasure Beach which is a small boutique hotel in need of a little upgrade.This hotel even though slightly tired does have repeat customers. That evening we were off to visit and dine at the amazing Sandy Lane. SANDY LANE St James Parish WAS ABSOLUTELY FABULOUS (didn’t get to see any celebrities though!!) The hotel was perfect nothing out of place and the service was outstanding. The spa was world class and nothing was too much trouble and everyone was so happy. We dined in the Bajan Blue Restaurant and the food was out of this world… DID YOU KNOW IF YOU PASS A GREEN GRASSHOPPER IT MEANS YOU HAVE WISDOM AND LUCK AND IF YOU PASS A BROWN GRASSHOPPER SOMEONES PREGNANT…. HOTEL SANDPIPER (sister hotel to the Coral Reef) nice stroll along the road to the Sandpiper. Lovely little hotel, 46 rooms and at present renovating the bathrooms in each room. You can dine between the 2 hotels. That afternoon we were picked up and taken to COBBLERS COVE for a visit and lunch. The chef is Irish and makes everything himself. The hotel is designed like an English Country House (the owner lives in England). This hotel is a member of the Prestigious Relais & Chateaux. TAMARIND COVE AND THE HOUSE (St James Parish). The Tamarind Cove was nice and has been recently renovated and it has a big programme for children & you can interconnect up to 4 rooms. The HOUSE is very different and is Adult Only. With 33 rooms, their staff are called Amassadors who do everything from waitressing to concierge. That evening we ate at the FAMOUS DAPHNES which is situated between the Tamarind Cove and The House & famous for feeding Wayne Rooney and Mariah Carey back in the summer. For a 3 course meal you were looking at around £100 and £6 for a coke so not cheap but an experience!!! DID YOU KNOW SPEIGHTOWN IS THE TWIN TO BRISTOL UK AND THEY NOW CALL IT LITTLE BRISTOL – back in 1635. FAIRMONT ROYAL PAVILLION in St James Parish is an American style hotel that has undergone a total refurbishment is Adult Only and a 5 minute drive from the Colony Club. The 72 rooms are excellent and my room was a suite on the front with your own veranda onto beach. The Evening meal we had was excellent and the chef is French and originally from the Plaza in New York. COLONY CLUB (St Peters Parish) and met by the General Manager. The hospitality was exceptional and you could see it wasn’t just for us but the guests were treated the same. The one bedroom suites were excellent and they also had a seasonal childrens programme (no children allowed here in February.) This hotel is part of the Elegant Group. Last day and travelled to the East Coast where not many visitors venture, 45 minutes from St James to St Philips and visited THE CRANE. The crane is well known for its spacious rooms and the property that has the most pools. The hotel also deals with lots of Timeshare properties where you can collect points and convert into room nights. DID YOU KNOW THERE ARE 11 PARISHES IN BARBADOS AND 987 RUM SHOPS. If you are interested in visiting Barbados or want any more information on the hotels mentioned please don’t hesitate to call.

My customer stories

Sent by Sharon Marson

Fantastic service. Nothing was too much to sort. Speedy response and a holiday that is tailored to our needs. You couldn't ask for more. Highly recommended.

Sent by Andrew Nash

Lucy @ travelcounsellors have always given a first class service and I expect I’m one difficult customer but you always deliver. Thank you.

Sent by Charlotte Morris

Lucy is fab, she listens to what you want and puts it together, with recommendations for enhancements and helps you to get the best out of your plans. I wouldn't book anywhere else.

Sent by Rebecca Chaplin

Lucy is brilliant at anticipating my every need both pre and during the visit. An absolute star!

Sent by Paul Kerby

Approached Lucy because we wanted to go to Paris (short notice - and not travel savvy) We wanted car pick up / flight / and nice hotel (Paris central) Lucy sorted all of this (including boarding passes) - this gave us a great holiday and great memories. Lucy also took our calls when we had a few questions - great personal service

Sent by Georgina Phillips

Always so grateful for Lucy's help and guidance when booking our more adventurous holidays. We have had a great expereinces on the holidays Lucy has booked for us and would not have know to have tried the hotels recomended and booked by Lucy, which made our holiday. Looking forward to our next trip in March.

Sent by Caryn Wright

Lucy was recommended by a friend and she has provided a fantastic service so far and we feel looked after

Sent by Liz Robinson

Listens to our needs, always answers our queries quickly. All round great service.

Sent by Paul Engelbrecht

Lucy is very patient and helpful at all times. We continue to use her always.

Sent by Linda Edmonds

Lucy is excellent in every way as a travel consultant. She is responsive, attentive and thorough. Great working with her on our future travel.

Sent by Heather Eaton

Communication with Lucy was brilliant either by email or on the telephone She went out of her way to get us the flights and hotels that we wanted at the best price. We very much look forward to our holiday next year in Panama and Costa Rica thanks to Lucy’s careful planning.

Sent by Shaun Scott

Lucy was excellent in helping me book my trip to Porto later this summer. Highly recommended ??

Sent by David Obadiah

Efficient and professional service and I have recommended Lucy to many of my contacts. thanks

Sent by Jan Keller

I’ve booked a few holidays now through Lucy Superb service and very thorough. Had amazing holidays so far and plan to book even more in the future. Highly recommend Lucy and Travel Counsellors.

Sent by Kelly Serjeant

Lucy is fantastically approachable and proactive in her assistance - fast to respond and with excellent attention to detail. I would thoroughly recommend using the services of Travel Counsellors.

Sent by Allen Mawby

Lucy is always very helpful and goes the extra mile to ensure there is an excellent experience and any issues or problems are resolved as quickly as possible

Sent by Adam Palmer

Lucy has been amazing, she really listened to what we wanted to do and came up with a fantastic itinerary! We look forward to working with Lucy on our future holidays. Thank you, Lucy!

Sent by Gavin Charlton

Lucy has put together the perfect break for us & has been very responsive & accommodating throughout..

Sent by Kelvin Barnett

Lucy’s always be obliging and get best prices

Sent by Dave Kingscott

Although we're yet to embark on our travels, Lucy's service to date has been first class - friendly, informative, professional, knowledgeable, flexible and responsive. Can't wait to enjoy the benefit of her efforts!

Sent by Emily Pearce

Lucy has been extremely helpful, found our dream holiday and then continues to be communicative and quick to respond. Thank you!

Sent by Jon Card

The whole process with Lucy was very smooth and easy , we feel completely satisfied.

Sent by Liz Robinson

Lucy booked a 5 week holiday for us to Vietnam, Cambodia and Thailand. She took all our considerations into account and added some ideas of her own. Everything has been booked from flights to trips to our hotels, so we have had absolutely no stress or worries. Lucy answered all our questions straight away and now we are just looking forward to a great holiday. I cannot recommend Lucy highly enough., she did an amazing job with a very short time restriction.

Sent by Linda Cannon

Lucy is so helpful and always positive about any aspect of our holiday requirements - even when we need to alter them at short notice!. We enjoy working with Lucy who conscientiously gives us a very bespoke and experienced service ensuring we will get the best from it.

Sent by Jo FitzGerald

Lucy was extremely patient and not at all pushy, She did her best to guide us and came up with destinations we may not have considered ourselves but which fitted our brief and budget perfectly. Would highly recommend Lucy’s services which saved us hours of trawling internet sites.

Sent by Vikki Parnell

So helpful and made the booking process super easy

Sent by Andy Dunn

Lucy was fantastic to deal with being extremely responsive and helpful. Will not hesitate to recommend or use again!

Sent by Charlotte Morris

Lucy is an incredible travel counsellor, she genuinely cares about the detail of each itinerary she puts together, taking the time to match your individual needs to create bespoke experiences which make the holidays feel truly 'yours'. She appreciates that time is precious and that if you are using your spare time on a holiday, she wants to make sure it is wonderfu;l for you. She doesn't shy away from making suggestions which you may have never considered which can end up being the cherry on top of a wonderful break away. My advice is don't waste your time putting your own break together to save a few pounds here and there with the risk that if any part of those arrangements fail you will be left high and dry, let Lucy care for you, take care of the details and be there for you if anything changes with your arrangements. Life is short, take the trip, just arrange it with Lucy!!

Sent by Mark Wall

Quick, flexible, very knowledgeable, put up with all our changing requests and ideas with politeness and efficiency. saved us hour and hours of searching round and we got an excellent package.

Sent by Jon Edwards

fantastic service, very prompt and professional all the trips we have taken have gone extremely smoothly

Sent by Margaret Winter

I know several of my friends use her already. She is excellent

Sent by Simon Wensley

Great Professional Service carried out in a friendly and efficient manner.

Sent by Simon Hall

Lucy supported me through a very specific requirement which certainly wasn't easy to accomplish. She sorted an even better option in next to no time. The service and attention to detail scores 120% Will be booking everything through Lucy from now on.

Sent by Sarah Dagnall

Fab service as always especially as we were awkward customers and changed our minds many times!! Lucy managed to find us a holiday that we were all happy with and went above and beyond x

Sent by Faye Baker

We have just got back from an amazing holiday in St Lucia. It was probably one of the best resorts I have ever stayed at ever! I was blown away. The relaxed style suited us very well. No boring meetings by holiday reps or having excursions sold to you under pressure. A beautiful location. Spacious and well equipped suites/apartments. Great food, friendly staff. Four swimming pools. It was low key but felt very special. Lucy helped every step of the way because we had booked once and changed it due to ongoing Covid concerns. She was always there to help with all the little things that you forget to ask. Thank you so much. It was truly an amazing time and we will re book and use Lucy again. This was the first time we had used Lucy at Travel Counsellors but it won't be the last. Just very very happy!!

Sent by Simon Harkin

Superb service continually delivers everything we ask for

Sent by Peter Walsh

Our first ‘experience’ with Lucy has been first rate and we will be recommending her to friends and family whenever the opportunity arises.

Sent by David John

Very helpful and offered full support on a multi flight business trip. All flights and very importantly baggage was organised and information explained. Further trips will be booked with Travel Counsellors

Sent by David Obadiah

Lucy is fast, efficient and professional. A rare combination these days. I would totally recommend her services. It was a pleasure dealing with her. Thanks you.

Sent by Jennifer Buttery

Nothing is ever too much trouble and I'm indebted to Lucy for working hard to meet our brief.

Sent by Emma Pritchett

Really helpful and great service ! Thank you Lucy

Sent by Nicola Goldsmith

Lucy is brilliant. Wouldn’t go on holiday without her

Sent by Jeanette Cander

Fantastic service from Lucy I was recommended to her and brilliant thankyou I will be contacting her again

Sent by John Holt

A wonderful holiday was had by all in beautiful Mauritius, despite a grade 4 cyclone! Your guidance and expertise lead to smooth transitions on all journeys reducing any anxiety we may have had during these difficult times. Thank you so much for your help and assistance from start to finish and we will have no hesitation in recommending you and your company to our friends and family

Sent by Faye Baker

Lucy is amazing!! I cannot fault anything.

Sent by Ali Mayes

Lucy is excellent as always. In one phone call I had paid the balance on one holiday and booked another, nothing is too much trouble for Lucy. 100/10!

Sent by David Cooper

Lucy and Ali have been perfect in every way. Wonderful service. Thank you.

Sent by Stuart Rostron

Lucy is simply the best!!

Sent by Jeremy Winter

So easy to sort a holiday - Lucy extremely helpful and was always at the end of a phone for any queries. We changed our itinerary so many times but it was always solved !!

Sent by Simon Harkin

Super friendly super helpful. Takes all the stress away from booking a holiday. Highly recommended

Sent by Sarita Pearson

Lucy has been extremely helpful throughout, friendly, approachable and knowledgable! Thank you x

Sent by Nigel Knowlman

Brilliant knowledge and service always but especially in the constantly changing goalposts of the Pandemic

Sent by Tracy McFeeley

Fantastic service! Lucy’s communication was great, she got back to me quickly with quotes and information, and her suggestions matched our requirements and budget. I’ll definitely recommend her to friends and family.

Sent by Debra Kelly

Lucy has been efficient, courteous and listened to our wishes and requirements.

Sent by Mark Richardson

Lucy provides a very professional service and always manages to get us everything we want plus some within the budget set. This makes travel planning a lot lot easier and we get to see things we would not of thought about. Excellent!

Sent by Charlotte Morris

Lucy is superb, she takes the time to get to know what you REALLY want from all aspects of your holiday and then presents options in an easy to understand way. She can work to your budget, but is not afraid to encourage you to step a little further if she knows that you will benefit from the investment because it will make your holiday really special, based on those needs and wants she discussed at the beginning of the process. This is how you end up with holidays of a lifetime. Thanks Lucy xx

Sent by Michaela Brown

Lucy gives 110% to you and does all she can to get the holiday you want. I know if I ask Lucy to find a holiday for us she does and it’s alway spectacular

Sent by Simon Gee

Excellent service, listened to requirements and delivered plus more than expected. Can only speak positively about

Sent by Ruth Frett

Lucy is brilliant- really friendly and helpful.

Sent by David Evans

First-class service at all times!

Sent by Chloe Harper

Lucy is always incredibly friendly, helpful and knowledgable. It’s always fab to have her help with booking. Thank you Lucy!

Sent by Nigel Knowlman

Friendly, personal service, brilliant knowledge and real commitment to understanding our requirements to provide the best solution

Sent by Josie Surgenor

Lucy is brilliant. I love the personal touch and she is always very patient if I change my mind or have queries about something.

Sent by Michaela Brown

Lucy has been great helping us plan our holiday, we asked and she delivered. Second time of using Lucy and the service has been 100%. Thank you so much

Sent by Dave Surgenor

It's our third trip organised by Lucy and we already recommend her very highly to friends and family - one family member is currently booking her second trip with her which says it all!

Sent by Christine Hughes

Myself and my partner have used Lucy to book our holiday several times. The service she provides is second to known, she is attentive to detail and helps guide you through, the sometimes very complicated hotel selection process. We’ve had a couple of times when we needed help with the hotel when we are at the resort - she has always been able to provide assistance when required. We will use Lucy again with absolute confidence. Christine Hughes

Sent by Susan Evans

Lucy has gone above and beyond in helping answer all our questions and queries and ultimately booking our first cruise ever, to the Baltic Sea next summer. Really looking forward to it!

Sent by Alison Argall

Lucy is an absolute diamond with the patience of a saint! Thank you!

Sent by Rowena Marland

Lucy provides a great service, goes above and beyond to help

Sent by Mark Williams

Yes would definitely recommend. I have used Lucy before and have an excellent service and support

Sent by Sian Davies

Love the 'knowledge on the ground' that takes the guesswork out of trying to choose the best hotels and trips when planning your holiday. Always good to talk it all through with Lucy.

Sent by David Cooper

Wonderful service from the lovely Lucy Thurston who always goes the extra 1,000 miles for her clients.

Sent by Janie Whittemore

Lucy saved us at the last minute and found a fantastic holiday. The sense of care and personal service is second to none with Lucy. I wouldn't hesitate to recommend her.

Sent by Charlotte Morris

Lucy takes the time to listen to what you really want from your holiday and goes above and beyond to deliver that. She seems to appreciate that holiday time is precious and seems as keen as you are to get it just right. Haven't been disappointed yet!

Sent by Sharon Adams

Planning my summer holiday through Lucy was easy and stress-free. She did all of the research and even sorted private transfers and car parking. Providing links for visa's and advising on time left on passport ensured that everything was taken care of. I would definitely recommend Lucy and use her services again.

Sent by Rosie Green

Always receive a fantastic service with Lucy; I would recommend her every time to everyone!

Sent by Martyn Hale

Fantastic service from people who love to serve

Sent by Josie Surgenor

Lucy was a fantastic support and she went out of her way to help me. I would thoroughly recommend her.

Sent by Graham Privett

Lucy has been so helpful in arranging both our holidays

Sent by David Evans

Lucy Thurston could not be more helpful or accommodating of my requests. Excellent professionalism and service!

Sent by John Bell

Lucy is both super efficient and also a real pleasure to do business with so absolutely every reason to recommend her to others.

Sent by Mchael Durkan

Lucy's been really helpful on a number of occasions and i'd be happy to recommend her services to friends.

Sent by Sue Everson

Lucy just makes everything so easy. I tell her what I am looking for and she comes back with an excellent selection and does all of the work for you. I will definitely be using her again.

Sent by Sarah Brooks

Already recommended Lucy to several of my friends who have gone onto book with her, your holiday plans and bookings are most definately in safe hands!

Sent by Nicola Harverson

Absolutely would and have recommenced Lucy, she has taken away the frustration of booking holidays, created great adventures and supported us throughout.

Sent by Kate Bailey

Lucy asked the right questions, quickly established what we wanted and even though it was a last minute booking got it all organised for us. We could not ask for more.

Sent by Georgy Phillips

Lucy was very helpful and accommodating and very quick to respond. Will definitely use your services again. Thank you for everything :)

Sent by Tony Neville

As usual, we had a quick, efficient and friendly service from Lucy.

Sent by Linda Roe

Lucy was very patient with us and did a wonderful job creating our holiday. I am now really looking forward to the summer.

Sent by Paul Engelbrecht

Lucy is very patient and helpful. I would have no hesitation recommending her.

Sent by Stuart Rostron

Lucy is simply amazing at taking the stress out of the organising part.

Sent by Sallyann Rolfe

This is the second holiday Lucy has organised a holiday for us and she has been brilliant. We will never go anywhere else now for all our holiday requirements.

Sent by Christine Hughes

Lucy has managed several trips for us from simple to complex and every time we’ve been delighted with the holiday. It’s also a real comfort to know that if there are any problems Lucy is there to help you resolve them.

Sent by Caroline McCormack

Always efficient, friendly service

Sent by Phil Gibbens

Takes all the stress out of my holiday planning and will always use Lucy

Sent by Jenny Davies

Lucy was amazing I will never book my holiday with anyone else. I’ve already recommended her to friends at work and my parents

Sent by Mahesh Patel

She is a credit to your organisation. Very helpful despite changes been made by me at least 3 times about the itenary. She never lost focus about her customers needs and duly obliged with a revised travel plan. Keep up the excellent work ethic.

Sent by Darrell Abbott

I have already passed on Lucy's information to my friends! Hassle free holidays from now on.

Sent by Hayley Privett

Great service as always

Sent by Simon Wensley

Excellent professional friendly service, tailor-made to suite your business needs and taking the stress out of having to sort out your own travel itinerary, providing good value for both money and choice.

Sent by Denise Latchford

We have been delighted with the level of service that Lucy has given us. Absolutely first rate, very friendly and professional, and has made organising and going away on holiday, stress free.

Sent by Steven Murray

Lucy was excellent, patient and informative. Cannot wait for the trip!

Sent by David Street

My request was very last minute...her response time was fantastic as was her professionalism and the end result.

Sent by Caroline Lee

Great service, so helpful and supportive. It was a great experience, cant wait for the honeymoon now!

Sent by Miles Wallace

Has been fantastic and very thorough all the way through to ensure we make the most of our holiday and travels. Would recommend Lucy everytime!

Sent by Ali Mayes

Excellent service again from Lucy. Have already recommended her to several people and will go on recommending to as many people as I can.

Sent by Simon Harkin

Absolutely brilliant service. Great attention to detail really listens to requirements and presents some lovely options. Made our life so simple and takes all the stress away from booking a foreign holiday. Thank you

Sent by Louise Troman

We could not fault the service we got from Lucy. She will always be our first point of contact when we want to go on holiday. Thank you.

Sent by David Evans

I have always received the highest quality of service and support and would have no hesitation whatsoever in recommending Travel Counsellors to anyone!

Sent by Russell Walker-Jones

Lucy was excellent! Made my life so easy

Sent by Jeremy Winter

Most helpful service as ever, many thanks. Jeremy.

Sent by Darren Cooke

Amazing customer service that I'm more than happy to book with for more years to come. Highly recommended.. A happy Darren going to sri lanka..

Sent by Paul Engelbrecht

Lucy is very accomodating and caring! I would have no hesitation recommending her. Thank you.

Sent by Caroline McCormack

Perfect service from Lucy. Everything went like clockwork. We would definitely use her services again.

Sent by Angela Ashwell-Garlick

Lucy is always quick to respond and provides a great service. Thank you!

Sent by Zoe Snook

Lucy is an absolute star. We have booked three holidays with her now, and will always book through Lucy. She takes all the stress away, even when we don’t know what we want ourselves. Thank you for all your hard work

Sent by Christina Westecott

Lucy has been extremely helpful in finding us good holiday prices and even had to change the itinerary several times, which we appreciate.

Sent by Rebecca Chaplin

Lucy offers superb customer service. She takes all the stress out of travelling because everything she books goes to plan.

Sent by Denise Latchford

Lucy has been extremely helpful in researching details of holidays for me and is very quick to respond to any queries. I am grateful for her very personal service.

Sent by John Bell

Lucy is a lovely person to deal with. Extremely responsive to any query/request and very proactive. Who needs anything else.

Sent by Mark Williams

Lucy was very good her response times and communication was brilliant. Already passed on her information to a friend. First class. Thank you Lucy

Sent by Rosie Green

I already have recommended Lucy to a number of people. She is fabulous!

Sent by Cathy Hipkiss

Lucy quickly dealt with our enquiry, she found alternative hotels, laid out various booking/room options and flights. It is just so helpful to have someone sort it out and book it!

Sent by John Short

Helpful, supportive and knowlegdable. A great help in my planning.

Sent by Martin Thomas

A really excellent service so far

Sent by Sara Reader

Lucy was very responsive and came up with various options the day after I told her what we were looking for. I've already recommended her to my friends.

Sent by Debra Rammell

Lucy was really helpful and knowledgeable on the US where I am going to stay.

Sent by Eileen Watta

Really great service; speedy, efficient and extremely professional. Thank you.

Sent by Nicky Harverson

Lucy you made this so easy for us. I felt confident through out that we would get what we wanted. Even when we had to make a few adjustments based on flights/spaces available etc. it was all done with ease and speed. Thank you.

Sent by Sian Davies

Lucy has put the joy back into choosing a holiday!

Sent by George Tatham - Losh

Lucy was fantastic, easy to deal with and made my life as easy as possible!

Sent by Christine Hughes

I wanted to thank you for such a wonderful trip - we really enjoyed the holiday and I can’t think of a better way to have closed out what was a very difficult and challenging year. It was a great itinerary which you pulled together with little or no input from us and in record breaking time - so Lucy please accept very sincere thanks from both me and Stuart for our wonderful holiday! We will definitely return to lovely South Africa!

Sent by Dani Olley

Lucy is an absolutely fantastic Travel Counsellor and it is always a pleasure doing business with her, Lucy makes travel so much easier.

Sent by Sue Everson

Lucy made it all so easy

Sent by Michelle Holden

Super informative service!

Sent by Tom Hobbs

Lucy has been fantastic, took all the stress out as it was a large group booking. Thanks for you help, would highly recommend lucy & her team. :)

Sent by Rebecca Chaplin

Lucy is extremely efficient and goes above and beyond for her clients. I highly recommend her.

Sent by Rosie Green

I would most definitely recommend Lucy to business associates and friends! Friendly, efficient, knowledgeable and has a good sense of humour too. Thank you!!

Sent by Aisling Macleod

Lucy takes all the hassle out of booking a holiday and is a pleasure to deal with! Would highly recommend using Lucy and Travel Counsellors

Sent by Justin Golby

Lucy offers a fantastic service! She is very helpful and extremely efficient, offering suggestions that make the whole process stress free.

Sent by Stuart Rostron

We often give Lucy a 'tricky' one to solve either due to lack of notice, cost restrictions or some other non straightforward request(s). Lucy has never let us down. Thank you Lucy

Sent by David Cooper

Excellent service from a wonderful Lady.

Sent by Jamie Marston

Lucy takes the time and is very professional in her ability to source what is needed.

Sent by Jeremy Winter

Speedy responses to all queries, really helpful in every way, very much obliged for everything.

Sent by Michael Durkan

Really helpful and hassle free. Thanks.

Sent by David Evans

I have been delighted with the level of support and advice I have received from Lucy Thurston.

Sent by Kate James

Outstanding service (despite last minute changes!). I can't recommend Lucy highly enough.

Sent by Kerry Lawrence

Lucy has been incredibly diligent with our travel request. She has matched all our requirements very promptly and has kept me in the loop at all stages. Lucy has given us great advice regarding car hire in USA which will save us money on collection. I highly recommend Lucy to anyone who wants hassle free holiday preparations - her attention to detail is second to none.

Sent by Aisling Macleod

Lucy has always provided a five star service from checking us in on line to personally delivering our tickets and travel documentation. I would definitely recommend Lucy and in fact have done on many occasions.

Sent by Zoe Snook

It has been an absolute pleasure booking holidays with Lucy, she is a real pro and makes you feel very well looked after with all her knowledge, having booked a wonderful summer holiday to Cyprus last year it was a no brainier to ask Lucy to organise our dream trip to New York this year. Thank you Lucy for all your help as always xxx

Sent by Nigel Knowlman

Very helpful, extremely prompt and very flexible

Sent by Sallyann Rolfe

Nothing was too much trouble for Lucy and she organised our trip so quickly and efficiently. The best experience with a travel consultant we've ever had.

Sent by Joanne Daubeney

Excellent service, efficient, friendly with great thoughts on holiday

Sent by Andrew Mayers

Lucy has been brilliant, answered all our questions with real honest answers. Helped us make the best decision on holiday, she was recommended to us from a friend and we will recommend her to all of our friends and will use her again. Thanks.

Sent by Teresa Taylor

Lucy is very approachable and understands what you want and offers ideas and solutions.

Sent by Phil Gibbens

Easy and very efficient! The prices provided also were very competitive with the big players but nice to have some personal service too!

Sent by Teresa Jackson

Lucy's been great and brought ideas to us which we wouldn't have thought of. Definitely would recommend to anyone!

Sent by Rebecca Chaplin

Lucy offers an excellent service and now handles all my travel.

Sent by Anna Hingley

James and I would like to say a big thank you for all your help sorting out her honeymoon. I fell in love with Venice, it really is the most wonderful city.

Sent by Graham Papenfus

Lucy is brilliant and has revolutionised the way I book my travels.

Sent by Katie Simmonds

Friendly and efficient service that I wouldn't hesitate to recommend, many thanks.

Sent by Sarah Withers

Lucy does a fantastic job and makes the whole holiday process stress free.

Sent by David Evans

Lucy has my full confidence in arranging both business and leisure trips, and I will continue to use her as my first choice!

Sent by Zoe Snook

Lucy was an absolute pleasure to deal with, plain sailing all the way; I will be booking all my holidays through her forever :) Thank you xx

Sent by Caroline Topping

I highly recommend Lucy as she was exceptionally helpful and gave me a very good deal. She is very quick to respond and in getting things done. In addition to this, Lucy is a very nice person and very good at what she does.

Sent by Anna Hingley

Very helpful and professional Lucy went above and beyond to make sure we got what we wanted for our honeymoon.

Sent by Kara Holdsworth

Lucy you are very helpful and have made all our bookings very smooth and easy. We also loved the prices you gave us! Thank you

Sent by Robert Holdsworth

Great communication from the start, friendly and found the holiday we wanted.

Sent by Mahesh Patel

Very efficient with all questions and suggestions put forward - a credit to your company.

Sent by Kate James

I can't recommend Lucy's service more highly. She quickly understood what I wanted and was able to provide a variety of alternatives and suggestions. The stress-free, speedy and incredibly friendly service means I will definitely be recommending her! Thank you Lucy :)

Sent by Samantha James

Lucy has been so helpful, nothing is too much trouble. Really took the stress away.

Sent by Graham Papenfus

Lucy is brilliant and has made organising my travel an absolute breeze. Thank you Lucy.

Sent by Mark Richardson

Pleasant friendly competent great at listening to the requirement and then meeting it! Great job Lucy!!

Sent by Kam Kooner

Very helpful and brilliant service!!

Sent by Mark Davies

Lucy was great at organising a very complex itinerary for flights, hotels, transfers and parking. We needed her services as part of a business trip that was on a tight deadline. Lucy took the headache of trying to arrange the trip ourselves, and was excellent in terms of communications, sending documents etc. I wouldn't hesitate to recommend Lucy for business or personal trips.

Sent by Stuart Rostron

Lucy Thurston always goes that extra step to help answers / solve, find out or simply book the best holidays you can hope for!

Sent by Peter Gilkes

Lucy always responds to any questions with speed and efficiency. She is always helpful and nothing seems to much trouble. Great service - Why would we choose to go anywhere else?

Sent by Peter Gilkes

Lucy always responds to any questions with speed and efficiency. She is always helpful and nothing seems to much trouble. Great service - Why would we choose to go anywhere else?

Sent by Sian Davies

Looking forward to our holiday. Lucy's knowledge led us to make a much better booking and so much quicker than trawling through the internet with too much choice and uncertainty.

Sent by Suzy Hillier

Lucy has been nothing but helpful and a pleasure to deal with at every stage of our communications.

Sent by Dani Olley

Lucy is fantastic and I look forward to having her help us with our honeymoon plans.

Sent by Henry Hodgkins

Lucy was great. She got us the rooms we wanted quickly and efficiently. We will definitely use Lucy again and recommend her to our friends

Sent by Ross Stewart

Lucy has given us excellent service on several trips. Nothing is too much trouble and we will definitely use her services again without hesitation.

Sent by Dan Woolway

Lucy has been fantastic from the first contact. She is extremely helpful and professional and I would not hesitate to recommend her in the future. Superb!

Sent by Sarah Withers

Lucy has been brilliant! We'll definitely use her again and recommend to others. Great service.

Sent by Jonathan Lancashire

We deal with Lucy Thurston who has been very efficient, knowledgeable and helpful. I have recommended Travel Counsellors to another School as a result.

Sent by Tom Lane

Huge thank you to Lucy Thurston, of Lucy Thurston - Travel Counsellor Cheltenham for organising a fantastic short break for Sadie Day and I before our wedding. It was a lovely, stress free break which allowed us to unwind before the big day. All of the hassle and stress of planning a holiday was taken care of by Lucy. I cannot recommend her enough. Nothing was too much effort and we were very well looked after. We are already planning our next adventure — feeling thankful!

Sent by Diane Rossiter

I've had very little time to arrange a break for the family and in past years, this usually means that we end up not bothering! I'm glad I met Lucy as it's meant that it has taken the hassle out of finding somewhere suitable for our family and I look forward to having Lucy arrange the extra bits and pieces for our trip to London. Highly recommended, and I've passed her details already to a client of mine.

Sent by Graham Papenfus

I have absolutely no hesitation recommending Lucy as she has been a revelation to me and made my life 100% better taking the hassle organising travel and accommodation.

Sent by Stuart Rostron

It's just so easy to ask Lucy to sort it all out!

Sent by Sarah Sizer

I just wanted to send you an email to say a very big THANK YOU for the most amazing holiday Teresa and I had in Australia, all thanks to you. Everything went like clock-work, the weather was perfect and all the accommodation comfortable. I even thought you had made a mistake with the luxurious apartment we had in the Whitsundays! I have now become VERY high maintenance! Seriously though Lucy, it was amazing and a trip that will stay with me for a very long time and just what the Doctor ordered! Thank you so, so much and who knows, when I have saved some more pennies and Teresa can put up with me again, I will be in touch.

Sent by Sharon Marson

Lucy was extremely thorough and helped give me a number of options for my ski holiday, both in terms of destination, accommodation and cost. Very efficient, helpful and full of knowledge. I would book again with Lucy and will definitely recommend her to friends and family.

Sent by Emma Pritchett

Would definitely recommend Lucy, thank you.

Sent by Jonathan Moffitt

Lucy is very professional and thorough. Also, she came up with good ideas on how to do my trip to India.

Sent by Stuart Rostron

Lucy Thurston is a fantastic example of an individual where nothing is too much to ask and sort out. She is brilliant at responding very quickly to each request we give her. Cannot recommend Lucy highly enough!!

Sent by Rodney Preston

I would gladly recommend Lucy to my family and friends before booking any holidays. Lucy has been very polite, professional, swift to reply and find us great deals.

Sent by Tracy Pym

This is the second time Lucy has booked our holiday and hopefully not the last. We have found it less stressful having Lucy organise everything. She never minded how many times I rang her or questioned things, she has lots of patience. I would not hesitate to recommend Lucy as a Travel Counsellor.

Sent by Sara Faiers

I have already recommended Lucy to other friends! She's brilliant!

Sent by Pam Coppin

I am just writing to let you know that we had a great holiday and all went really smoothly. The transfers worked really well and everyone at Vidotour we're really good. Always someone at the airport/hotel to meet us. We found all the reps very friendly and they couldn't do enough for us. The hotels were all very good and we visited loads of interesting places. But feel we now need another holiday to relax! Thanks very much for all you done to make it such a memorable holiday and we will definitely recommend you to our friends.

Sent by Sali Green

We went with Lucy Thurston and Travel Counsellors last year and have booked the same holiday this year. Lucy is fab!

Sent by Victoria Minter

We have recommended Lucy to lots of friends. She is very patient as sometimes we are fussy and every holiday we have booked with her has been a success.

Sent by Nigel Knowlman

Very helpful and conscious of our budget restrictions - but able to recommended a lovely hotel in New York.

Sent by Maria Davis

Lucy was very very helpful and a pleasure to deal with.

Sent by Liz Stewart

I can wholeheartedly recommend Lucy. Her knowledge is excellent and her customer service values and performance are exceptional. We have been lucky enough to have had great value luxury holidays that have exceeded all of our expectations. I’m counting down the days until the next one!

Sent by Neil Stewart

Lucy's attention and keenest to help is what really makes a difference.

Sent by Stuart Rostron

Fantastic fast service.

Sent by Sophie Armes

We had such a fantastic time on our holiday. San Francisco was a great start, and then the Venetian was a real experience! We all loved it. The contrast from Las Vegas, to camping in the Grand Canyon was brilliant and going from the bling of the Venetian for the camp fire of the campsite made us really appreciate both places. Then our last stop at the beach resort of San Diego was just perfect. It felt like such a long holiday, with so many different experiences – so thank you so much for your advice, patience and expertise throughout the process of getting this holiday together. It was very reassuring to know that you were always available to assist us with any queries or adjustments we needed to make, your choices of hotels were spot on, suiting our family perfectly! Thanks again, we will definitely use you again and recommend you to our friends.

Sent by Nicola Holpin

I will definitely be recommending Lucy to friends and colleagues - in fact I already have! She did a brilliant job and made the whole process of booking a holiday at short notice when I was busy really easy and stress free. Can't wait to go now!

Sent by Becky Gardner

I have been recommending Lucy already to many people and we haven’t even set off on our holiday yet! Without Lucy I don't think we would have gone on holiday at all. With her advice and time to set everything up, the whole process has actually been relaxing and enjoyable rather than just stressful hours of time spent searching online.

Sent by Antonia Coles

Using the Travel Counsellor service made things much quicker and easier for us. We don't have as much time as we would like to research everything for a holiday. Lucy could answer all our questions and we felt confident and safe in her hands and with her advice.

Sent by Ruth Hunter

Lucy was a godsend! Having overseen the organisation of last year's trip whilst running two businesses, two children, househould etc, I knew I was going to struggle this year. I met Lucy at a networking event and knew within minutes of talking to her that I wanted her help. Lucy was always very fast to respond to our many demands and changes and never seemed to be exasperated by it all, which I can assure you I was! Lucy provided us with many options and was always open and honest about costs and charges making it clear for us to understand. The booking process has been painless and the lovely thank you card we received yesterday just shows the exceptional level of customer service Lucy offers and I am thrilled that we have found Lucy. We will definitely be using her for all of our future arrangements. I am also happy about the fact that Lucy is managing the paperwork, admin etc with the other members of my party which takes away a lot of stress. Also, as I am a wedding planner I will be passing on Lucy's details to all of my clients as she will help take away the stress for the honeymoon arrangements too. Thank you Lucy!

Sent by Liz Stewart

I would recommend Lucy without hesitation. Her friendly and professional approach is spot on. I look forward to using her again in the future.

Sent by Peter & Margaret Woolway

This is the second holiday we have booked with Travel Counsellor Lucy Thurston and would thoroughly recommend her.

Sent by John Short

Lucy is charming and very knowledgeable. She gave us some really good options after our initial chat and even though we kept coming back with questions she handled these with ease and actually made deciding a pleasure not a trauma. The actual booking was painless and did not entail sitting endlessly in a travel agents or online. We will definitely use her services again and recommend her to anyone who will listen.

Sent by Drew Montague

Absolutely excellent service. Thank you.

Sent by Lesley Kennan

Very impressed with Lucy - her speed of response, excellent service and willingness to go the extra mile, as it were. I would definitely recommend her very highly.

Sent by Tracy Pym

I would just like to say that Lucy was very patient with us booking our holiday as we are an odd lot, but she was able to deal with all our different needs. So we are now all looking forward to our holiday in Crete thanks to her, and yes we would use her again, and I would recommend her to all my family and friends.

Sent by Andrea & Guy Hopson

Excellent service, fast, effective, courteous and stress free. I will be using Lucy again.

Sent by Sophie Armes

We have had excellent personalised customer service at every stage of our booking and would not hesitate in recommending Lucy to friends and family.

Sent by Simon Minter

Very professional and hassle free!

Sent by Derek Chesson

IT'S NICE TO SPEAK TO A PERSON FROM THE TRAVEL INDUSTRY THAT IS CLEAR ON ALL THE POSSIBLE EXTRAS AND CREATED THE PACKAGE WE WERE LOOKING FOR QUICKLY !!!

Sent by Peter Woolway

This is the first time we have booked a holiday through Travel Counsellors and have received an excellent service from Lucy Thurston. We would have no hesitation in recommending her to others. Looking forward to our holiday.